Friday, 3 October 2008
What will you do?
D&G Teddy Bear Necklace Situation...
I bought a D&G Teddy Bear necklace which I have posted here 4 weeks ago(bought on 13 Sept 2008). Today, the SA from D&G store in Forum Shopping Mall called me to inform me I was wrongfully given a Club 21 classic cardmembers' discount for the necklace. I got a Club 21 15% discount for this purchase, but since jewellery are not entitled for discount, I am being undercharged. The SA clearly hinted that if possible, I should go back to the store to repay the balance. And this is 4 weeks later to discover the mistake.
Although he mentioned I have a choice to repay or not...I feel I am being put in a situation where if I dun pay the balance, I have taken advantage of them and probably the junior sales person will foot the bill for the balance. But if I pay back the balance of $42, I feel very very stupid. It's their mistake, not mine. I will gladly entertain them if they inform me a day or 2 later...or even a week. Not 4 weeks later! This definitely makes me feel very upset. I was in the store last weekend and they did not detect the mistake then as well.
Strange that a reputable retailer like Club 21 will resort to this, to call the customer about their mistake not one day later...but after 4 weeks. If they had not want me to repay the balance back, then why do they call me in the first place. I am not happy! It spoils the fun of the my purchase. And I absolutely hate negative feelings attached to my shopping purchases.
I did agree reluctantly to pay back the balance tomorrow on account of the goodwill they have shown me, by giving me store credit back for a bag I bought on sale but which was of bad design and quality that rips after one use.
However, after pondering more and more, I am having second thoughts. I feel it is not right to go back to pay the balance. If I do so, it will be more of goodwill and relationship than me being silly to have to correct their mistake. 4 weeks is too long to rectify anything!